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Policies
cancellation notice
No-show
late arrivals
We understand that unanticipated events happen occasionally in everyones life. In our desire to be effective and fair to our clients, we honor the following policies.
24 hour notice is required when cancelling an appointment. This allows the opportunity to offer the time to another client. If you are unable to give advanced notice, you will be charged the full cost of your appointment. This balance must be paid before you will be able to book again.
Anyone who either forgets or consciously chooses to forgo their appointment, for any reason, will be considered a 'no-show'. They will be charged the full fee for the time and service scheduled. Please be respectful of our time.
If you arrive late, your session may be shortened, in order to accomodate our schedule. It is at the therapist's discretion to determine if there is enough time remaining to start a treatment. You will be responsible for the full fee of the service scheduled.
online gift certificates
Using Your Gift Certificate
During the online booking process, you'll be asked if you'd like to prepay for your session. Use the dropdown option for gift certificate in the payment section and use your unique code.
gift cards
Using Your Gift Card
During the checkout process, use your Salt & Sage gift card just like you would a credit card by using the number on the back of the card.
Check the available balance on your gift card by scanning the QR code on the back of the card.
FAQ's
how can i prepare for my massage?
WHEN DO YOUR RATES CHANGE?
Do you take insurance?
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Make sure you drink plenty of water, prior to your appointment. Arriving to your massage clean and in comfy clothes is recommended.
In an effort to stay in line with the market average and to ensure cost of living increases for our massage therapists, our rates are subject to change on an annual basis.
We do not do insurance billing. However, we do accept payment using HSA/FSA cards. Additionally, many insurance companies offer reimbursement for massage services. Contact your carrier for more information.
